I have worked in the bike trade for 6 years in sales so I know the costs of bike maintenance etc. I was extremely impressed with Andy Douglass's work. He fixed my bike without patronising me and charged much less than the other local dealers were quoting. I have been using him now for two years and would definately recommend him. I'm not sure what the bad review is about but would suggest it couldn't have been that bad if the person couldn't be bothered to persue it.